How we work — and what we ask of owners

ListWithPrive is led by Luis Guajardo, who has operated in short-term rentals since 2007 and launched Prive Luxury Rentals in 2012.

His operating record includes managing 150+ properties across Los Angeles, the Riviera Maya, Brazil, and Mexico, building a $7M short-term rental operation by 2019, and rebuilding a leaner, systems-led portfolio in Mexico after the LA regulatory shift and the pandemic.

Today, Prive manages 10 properties in Mexico City and applies the same operating discipline behind ListWithPrive: selective properties, clear owner controls, revenue management, guest operations, direct bookings, and practical systems built from real STR experience.

Within the service you choose, ListWithPrive makes the day-to-day decisions: pricing, guest handling, refunds within policy, and operational dispatch. We consult you on material matters. We don’t co-manage. Owners who want to approve every decision aren’t a fit — and we’d rather tell you that here than three months into a contract.

• A 12-month agreement (shorter terms carry an onboarding fee starting at USD $500; onboarding is included with 12 months)
• For Total Software Management: a functioning local team — cleaning, maintenance, emergency access, a primary and backup contact
• For Full-Service: an owner-funded operating reserve and availability in an activated market
• Use of our approved operating systems
• Realistic expectations: we improve performance; we do not guarantee income

• Honest qualification — including “no”
• Transparent reporting on revenue, activity, and expenses
• AI and automated systems responding 24 hours; human service 8:00 a.m.–8:00 p.m.; escalation coverage to 10:00 p.m.; after that, genuine emergencies only (no water, no power, flooding, access failure, and similar urgent conditions)
• Clear scope: what’s included, what’s excluded, and what’s an owner expense — in writing, before you sign

You can use your own property through the approved process. Heavy self-use reduces revenue and may trigger a strategy review if it works against the goals of the service.